1) Claims for Shortage or Damage to your Order
Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative.
2) Your right to cancel
If you are buying as a 'consumer', as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Goods may be returned within 7 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing or e mailing us at our published address shown on the contact us page of this website. We aim to process your order for dispatch to you within two working days of receiving it. This will vary depending on the products you choose. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us, (see our Returns Policy). If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
3). Returns Policy
On cancellation for whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances (see para. 2) we will (at your option) exchange the unused goods or refund you the amount paid for the goods only, the buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods. The cancellation policy does not apply to goods specifically obtained, or manufactured by us or our suppliers at your request.
This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.
4). Why We Don’t Offer Free Returns
The only way we would be able to offer a free returns policy would be to absorb the cost into all of our products, which would inflate our product prices. We deemed this unfair for our other customers.